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About Counties Medical Integrated Heath Centre

Welcome to Counties Medical Integrated Health, covering Takanini, Papakura, Wattle Downs, Conifer Grove, Totara Heights and Goodwood since 1990.

 

Takanini Urgent Care was formed in 1990 by a group of General Practitioners working in South Auckland to provide after hours care to the local community. The original site was 106 Great South Road, Takanini. In February 2023 we opened our purpose-built Practice at Waiata Shores, just after the motorway interchange in the Countdown complex.

 

Our Papakura Site is known to most locals as the old Warehouse site.

Our Story

Counties Medical Limited Partnership (CMLP) formed in April 2013 and has a unique ownership structure. The company was owned by two equal limited partners, Takanini Care 2013 and South Link Health Services (SLHS).

Takanini Care 2013 was a local GP consortium whilst SLHS is a South Island-based Medical Centre and best practice specialist organisation. With the two shareholding groups working side by side this brought the best lessons from these different environments together to enable us to offer high quality services to our patients in South Auckland.

In September 2016, having outgrown the site at 79 Great South Road, we moved across the road into the fully renovated old Warehouse building of 6-18 O’Shannessey Street. The extra space, and purpose-built integrated health facility provides greater benefits, in a more pleasant environment, aimed at quality service, care and treatment for all our patients and their families.

In November 2021, Counties Medical became wholly owned by South Link Health.

Several allied health partners are on site at Papakura, providing a one stop shop for patients. This includes Pharmacy, X-Ray, Dentist, Physio, Podiatry, Hand Therapy and Osteopathy and regular specialist clinics including Psychology, Orthopaedic, Fracture, Diabetic and Ophthalmology.

The company works collegially with local GP’s, the local Marae, other primary care organisations and secondary care, through our local Counties Manukau District Health Board, to ensure we are offering the right care at the right time.

Quality improvement is at the forefront of all we do. Our treatment and care are based on standards of excellence and Best Practice. We are governed by the ten rights written into the Health & Disability Consumers Code of Rights which outline the rights of patients and the obligations we have as a provider of health services.

We have 80 highly skilled multidisciplinary staff. Their focus is very much on the delivery of best quality services to our patients. We conduct regular patient feedback surveys and welcome other feedback at any time – even in the form of complaints. Learning from complaints is an essential part of our quality programme and we implement positive changes from feedback and complaints wherever possible and appropriate.

The GP Clinic is certificated with the CORNERSTONE General Practice Accreditation programme, having met the standard for general practice services as set down by the RNZCGP and HDANZ Certification body.

The Urgent Care Clinics are certified as having met all the requirements for the NZ Standards for Accident & Medical Clinics in conjunction with ACC Accreditation.

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Our Values

“Counties Cares. Extraordinary people, extraordinary care – right where and when you need us”

We provide patient care that is:

Dedicated

We care about the people who rely on us.

Respectful

We respect all people, equally.

Accountable

We work as a team to deliver clinical excellence.

Accessible

We can see you when no one else can. 

Intrepid

We are committed to trying new ways to deliver our services.

I was so impressed with the nurse! She was professional but relaxed. She let me know through the whole process what was happening. I have been having smears for years and let’s be honest they aren’t the most pleasant but she really made a difference. I’m a senior nurse at Middlemore ED so it takes a lot to impress me and she was fantastic. The fact the test was free is so proactive. I lost my mum at 47 years to cervical cancer, so a big thank you!      

 LM

I would like to thank Papakura Counties Medical. I had taken my son in for a hand injury this evening. All the staff were wonderful from the front desk, radiology and Doctor. I would particularly like to thank the nurse we saw – she was professional, kind, empathetic and knowledgeable. She was also able to articulate her knowledge, giving instructions for follow up and to care for his injury in a way we both understood. We appreciated your kindness and professionalism.

We brought our 18 month old daughter in after an accident on Thursday at 7.45pm. We also brought her back again to have the dressing changed on Friday. If feel I need to go out of my way to acknowledge the amazing staff you have on at Papakura. It started with the lovely lady at the desk who ushered me in as I was beside myself holding my bleeding toddler. She was so kind and efficient and took us through to a room straight away. Then we had multiple nurses helping us who were comforting, knowledgeable, friendly, compassionate, and empathetic towards us and easily put our mind at ease. The Doctor who saw us was also a lovely, kind, knowledgeable man. When we were leaving the receptionist then said to my husband “be kind to yourselves”. Honestly – what an amazing team you have.”

The premises are so clean and tidy as well. We returned the next day to get a bandage change and the nurses were equally as amazing in such a hard time for a toddler. Thank you.

Last night I had was attended to by your emergency team at Takanini who stabilized me.  I had a seizure and extreme low blood pressure due to medication I had taken for the first time in the afternoon.  I would like to extend my appreciation to your doctor and nurse on duty who assisted me.Last night I had was attended to by your emergency team at Takanini who stabilized me.  I had a seizure and extreme low blood pressure due to medication I had taken for the first time in the afternoon.  I would like to extend my appreciation to your doctor and nurse on duty who assisted me. Great job all round.

Mr SR

I would just like to say, what a credit your staff are to your facility. I have never met anybody that can honestly say they had an enjoyable experience at an A&E! Well, for what it’s worth, you lot are a fantastic team, that clearly you ALL ‘specialize’ in your areas, and do it extremely well. Thank you so much for the best possible experience given the circumstances!

Complaints & Feedback

Counties Medical welcomes feedback and comments, even if these are in the form of a complaint about the service or care you received.  Making a complaint is an important way of improving the quality of the services we provide. Most people who make a complaint say they do not want what happened to them happen to someone else, and by knowing about it, we can then take steps to make positive changes.

We are also interested to hear positive feedback from your experience. We share this information with all our staff regularly.

If you would like to provide feedback, a comment or make a complaint, please phone us or email us at any time.