GP Clinic – COVID 19 essential information for you as a valued patient of our GP Clinic

Updated = 26 MAY 2020

If you are concerned about Coronavirus COVID 19 and feel you may have symptoms, please contact

Healthline 0800 358 5453   (this is also healthline the same as 0800 611 116)


Counties Medical Family Health, Papakura will continue to operate during the Level 2 nationwide shutdown. We are continuing with phone consultations but will provide face to face consultations when they are essential. This fits with the requirements of the Royal New Zealand College of GPs. We are doing this to reduce your risk of exposure to the virus.


Making a booking for appointment


At this stage, bookings cannot be made via the Manage My Health portal. Please ring our receptionists to organize phone consultations.


If you feel that your medical condition requires you to have a face to face consultation, then the consultation request will be forwarded to the nurse. Either a nurse or GP will then get back to you to get further information to help organize the most appropriate form of consultation for you.


Certain medical symptoms such as abdominal pain, chest pain may need face to face consultations.


As per our usual advise, if you feel that you are very unwell (for example, you are worried that you are having a stroke or heart attack), you should ring 111 or present to Middlemore Hospital ED or your closest hospital.


Phone consultations will be charged as per a normal consultation and is still limited to 15mins – we can only discuss 1-2 issues in your 15min consultation.


When you arrive


We have an urgent care nurse at the front entry who will be helping to manage patients entering the waiting room. We do not want the waiting room crowded and we have limited seating in the waiting room to comply with 1m  distancing that is recommended between people.


For this reason, we ask you to please wait in your car until your appointment time. We also ask that only yourself and 1 vital support person come into the clinic for an appointment. This support person will either be the parent of a child or someone who is vital to help you with your mobility.


We ask you not to enter the clinic if you have any runny nose/cough/sore throat/fever/loss of smell.   We ask you to wait in the carpark and phone the clinic to advise you have arrived.  The doctor will come outside to see you in the carpark.  These measures are in place to limit exposure to the virus.


Prescription Medications


Counties Care Pharmacy and all other pharmacies will be operating as per usual during the shutdown period.


We have been alerted to the fact that some patients may feel they need to stockpile medication. We want to reassure you that you will be able to access your medication supply as per normal from your pharmacy.

Our Doctors will be prescribing your regular 3-month medications but at this stage pharmacies will be dispensing your medication monthly i.e. 1 month supply to you

PHARMAC has placed a temporary restriction on dispensing for all community medicines to just one month’s supply (or three months for oral contraceptives).

This change came into effect at midnight on Thursday 26 March.

Please do not ring or contact the clinic about this as we are unable to get pharmacies to dispense the full 3 months supply.

We are happy for you to either pick up your prescription, we can drop it to Counties Care pharmacy for you or we can provide a free faxing service to the pharmacy of your choice – please make sure you know the name of the pharmacy and the contact details for the pharmacy.


Non urgent prescription requests will incur a standard phone script fee, please allow 5 working days for these to be processed. For any urgent script requests an additional fee will apply.  Please endeavor to ring one week prior to running out of your medications for a repeat.


Please do not request repeat prescriptions on our Facebook page.


We are now charging the fax fee to fax your script to pharmacy of $3 added to your script charge


Payment for Consultations/Prescription


Invoices for phone consultations/phone script requests will be emailed or posted to you by reception and payment options including internet banking will be offered on the invoice.


For face to face consultations, we ask that you do not use cash to make your payment. Please use a Paywave method ideally or use your Eftpos card.


Certificates for WINZ and ongoing ACC certificates


WINZ and ACC have changed their rules while we are coping with the pandemic. We at this stage can therefore do a phone consultation with you to review your progress. We will submit your WINZ and ACC 18 forms online.




If you are due a lab test, we will send an electronic lab referral to the lab so that you do not need a form from us. You can present directly to the lab for your test. We will text you or call you to advise that the electronic lab form has been done.


Labtest will be open during Level 2.  However, some lab collection centre’s may be on reduced hours. At present, the Takanini, Papakura and Manurewa centre’s remain open.


New patient enrolments

We will be taking new enrolments into the GP clinic from 1 June 2020. If you have a family member who is already enrolled, and you would also like to be enrolled, please phone the clinic and we will enrol in this circumstance.


Non-essential services

In alignment with the national advice, we are not offering non-essential services at this stage. This includes:


1.       Travel vaccinations

2.       Non urgent Iron injections

3.       Drivers Medical/Diving Medicals/Pilot medicals

4.       Completing of non-essential forms/paperwork

5.       Relaying normal results/noncritical results


Services we are providing currently


We will be having some Saturday morning clinics depending on staffing availability. These clinics will be dedicated to  cervical smears, flu and childhood immunisations by appointment.


1.       Flu vaccines – for everyone wanting them

2.       Childhood immunisations are important should not be delayed.  These can be booked in with the nurses

3.       Face to face consultations for certain medical conditions

4.       Depo Provera injections

5.       Hormonal injections that have been started by specialists and need to be continued

6.       Cervical smears – free until 30 June with nurse

7.       Diabetes nurse clinic – phone consults

8.       Liquid nitrogen (after consult with GP)

9.       IUD removals

10.   Urgent Aclasta and Iron infusions

11.   Change of dressings


Please also refer to our website for regular updates of information.