If you are concerned about Coronavirus COVID 19
and feel you may have symptoms, please contact Healthline 0800
358 5453 or 0800 611 116
Counties Medical Family Health: We are currently operating from our Counties
site for both face to face and phone consultations. Our Takanini GP clinic is now CLOSED. Our Counties
Urgent Care centre is open 7 days a week from 8am -10pm.
Making
a booking for appointment
Bookings
are now CLOSED via the Manage My Health portal for any appointment. Please phone reception to make an
appointment. For patients who require to
see a GP, the nurse will do a phone triage and book your appointment.
NB: if you have any Covid like symptoms such as a cough, fever, sore
throat, loss of taste or smell, runny nose please phone and speak to one of our
reception staff. FOR COVID-19 only
concerns and a you require a swab, our Takanini site is doing the covid tests. No
appointment is required.
As per our
usual advice, if you feel that you are very unwell (for example, you are
worried that you are having a stroke or heart attack), you should ring 111 or
present to Middlemore Hospital ED or your closest hospital.
Phone consultations will be
charged as per a normal consultation and is still limited to 15mins – we
can only discuss 1-2 issues in your 15min consultation.
If attending an onsite appointment
Please report to reception unless you have been asked to wait in your
car and phone reception.
We ask you not to enter the clinic if you have any runny nose/cough/sore
throat/fever/loss of smell. We ask you
to wait in the carpark and phone the clinic to advise you have
arrived. We will organize for you to be
seen in one of our consult rooms.
Prescription Medications
Counties Care Pharmacy and all other pharmacies will be operating as per
usual.
Our Doctors will be prescribing your
regular 3-month medications but at this stage pharmacies will be dispensing
your medication monthly i.e. 1 month
supply to you. This will continue until
possibly September.
Please do not ring or contact the
clinic about this as we are unable to get pharmacies to dispense the full 3 months supply.
We are happy to fax your prescription to your nominated pharmacy – please make sure you know the name of the pharmacy
and the contact details for the pharmacy.
Non urgent prescription requests will incur a standard phone script fee,
please allow 5 working days for these to be processed. For any urgent script
requests an additional fee will apply. Please endeavor to ring one week prior to
running out of your medications for a repeat.
Please
do not request repeat prescriptions on our Facebook page.
Payment for Consultations/Prescription
Invoices for phone consultations/phone script requests will be emailed
or posted to you by reception and payment options including internet banking
will be offered on the invoice. For on site consultations we accept cash, Paywave
method or Eftpos card. Payment is expected on
the day of your consult.
Certificates for WINZ and ongoing ACC
certificates
WINZ and ACC changed their rules while we were coping with the pandemic.
At this stage we are still able to do a phone
consultation with you to review your progress. We will submit your WINZ
and ACC 18 forms online. Normal WINZ / ACC fee applies.
Labtests
If you are due a lab test, we will send an electronic lab referral to
the lab so that you do not need a form from us. You can present directly to the
lab for your test. We will text you or call you to advise that the electronic
lab form has been done.
New patient enrolments
We are currently NOT taking new enrollments whilst we are in
Level 3.
Non-essential services
In alignment with the national advice, we are not offering non-essential
services at this stage. This includes:
1. Travel vaccinations
2. Relaying normal results/noncritical
results
3. Cervical smears
4. Drivers medicals
Services we are providing currently
1. Flu vaccines are available for all
patients. ($30.00)
2. Childhood immunisations
3. Face to face consultations
4. Depo Provera injections
5. Hormonal injections that have been
started by specialists and need to be continued
6. Urgent Iron infusions (booked
through our Urgent Care department)
7. Change of dressings
Please also refer to our website for regular updates of information.